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الثلاثاء، 26 نوفمبر 2019

Want to be a CX leader? Embrace more listening channels, collect and share customer feedback

CX leaders in B2B industries routinely have a formal process in place to collect customer feedback and hold multiple departments accountable for their customer experience efforts, according to a recent report from Medallia.

Please visit Marketing Land for the full article.


Source Marketing Land - Internet Marketing News, Strategies & Tips https://ift.tt/2XOBPYQ

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